Using Notification Services › Configuring Two-Way Paging

Configuring Two-Way Paging

Two-way paging is a notification method that can be used inside or outside Notification Manager. Notification Manager supports two-way paging through the method NMPAGE2WAY.

Two-way paging lets you:

• Receive confirmation of message delivery
• Respond directly to monitored events using the same messaging or two-way paging device
• Use the ADDRESS VOX PAGE2WAY keyword to:
  • Send messages to two-way messaging devices
  • Query the paging service provider for confirmation of message delivery
  • Receive responses sent from two-way messaging devices and match these responses to the initial page request
• Use the Notification Manager method NMPAGE2WAY to:
  • Send the message specified in the TELL parameter to a two-way paging device
  • Receive a response to the question specified by the ASK parameter from the two-way page recipient
• Use a dialog to:
  • View status information for outstanding two-way page requests
  • Find out whether two-way page requests have been delivered to the intended recipients
  • Find out whether the recipient of a two-way page request read or responded to it

CA Automation Point supports two-way paging through both of the following:

• Simple Network Paging Protocol (SNPP)
• Wireless Communications Transfer Protocol (WCTP)

Both SNPP and WCTP use TCP/IP to transport page requests over the Internet to the paging service provider. This eliminates the need for modems and phone lines to produce alphanumeric pages. If the WCTP protocol is used, the paging service must support Version 1.1 of this protocol. The VOX command processor, PAGE2WAY, lets you submit two-way page requests using either the SNPP or WCTP communication protocol. Before you can use the PAGE2WAY command, you must enable and configure the CA Automation Point 2-Way Paging feature, using dialogs in Configuration Manager.