Troubleshooting Text-to-Speech Notification

Using Notification Services › Configuring the Text-to-Speech Feature › Troubleshooting Text-to-Speech Notification

Troubleshooting Text-to-Speech Notification

If text-to-speech notification is not working on your client computer, follow this troubleshooting guide to determine the reason for the problem.

Ask these questions:	Check these solutions:
Does your computer have multimedia capabilities?	Do you need a sound card and/or speakers? Have you installed a driver for the card? Have you turned on the power for the speaker?
Is the Listener running? Do you see its icon in your desktop status tray?	AP Listener application should be part of the windows startup group and running at all times. If so, you will see it in your desktop status tray. If you do not see it, choose Start, Programs, Startup, AP Listener to run the program.
Does the Listener listening port match the CA Automation Point sending port?	These two ports must match for the programs to communicate with each other. The default configuration port is 5700. (Configure the Speech Notification TCP/IP Port option at the CA Automation Point server side by using Configuration Manager. Configure the client side by configuring the AP Listener command line options that are documented earlier in this section.)

Ask these questions:

Check these solutions:

Does your computer have multimedia capabilities?

Do you need a sound card and/or speakers?

Have you installed a driver for the card?

Have you turned on the power for the speaker?

Is the Listener running? Do you see its icon in your desktop status tray?

AP Listener application should be part of the windows startup group and running at all times. If so, you will see it in your desktop status tray. If you do not see it, choose Start, Programs, Startup, AP Listener to run the program.

Does the Listener listening port match the CA Automation Point sending port?

These two ports must match for the programs to communicate with each other. The default configuration port is 5700. (Configure the Speech Notification TCP/IP Port option at the CA Automation Point server side by using Configuration Manager. Configure the client side by configuring the AP Listener command line options that are documented earlier in this section.)