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Enabling a Channel Group for Answer Tree

To enable a channel group for Answer Tree

  1. Open the Answer Tree dialog with the channel group you want to enable for Answer Tree.
  2. Check the box labeled Enable this Group for Answer Tree. At this time, you can also choose between the male or female voice word libraries or your own library. Answer Tree uses the library you select for all text strings specified in the Answer Actions edit box.
  3. Choose Channel Group Save to save this information.

Note: If necessary, Configuration Manager automatically stops and restarts the services needed to enable these changes.