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Answer Tree is a feature of the CA Automation Point notification server. Answer Tree, which is written in REXX, allows you to implement a generic, configurable help desk utility.
This application provides the ability to wait for incoming calls on all channels in a group. Use the Answer Tree dialog to configure a tree-like structure of voice prompts to be played or REXX programs to be invoked when a call is received on one of the voice channels in the configured channel group.
When an incoming call is detected on a monitored group of voice channels, the Answer Tree application reads the data configured by the dialog and guides the caller through the hierarchy of voice prompts and REXX programs, based on the caller's input of tone digits. In this manner, a series of prompts can be navigated and one or more actions taken based upon the user's input.
Any messages generated by Answer Tree are displayed in the CA Automation Point Notification Messages window. Because all messages appearing in the Notification Messages window are processed through rules, you can write rules to automatically handle any Answer Tree error conditions. For more information, see the Message Reference Guide.
Note: User-written REXX programs can be external files in the Myfiles\Rexx subdirectory of your current Site directory. See the file ATTemplt.rex in the \SAMPLE\ANSTREE directory for an example of how to write external REXX programs. You must supply the file extension (.rex or .cmd) when you specify the REXX program in the Answer Tree dialog. There is also a working sample named ATAskID.rex in the \SAMPLE\ANSTREE directory.
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