Using Notification Services › Configuring Channel Groups

Configuring Channel Groups

Important! You can configure channel groups only on the workstation on which you plan to run the notification server.

To configure channel groups for the notification server, from the Configuration Manager main window, choose Expert Interface, Notification Services, Voice, Channel Groups.

The Channel Groups dialog displays. This dialog lets you to create and delete groups, insert and remove channels from those groups. The Channel Groups dialog always defaults to the group ALL when first displayed. The ALL group contains all channels that are available for the voice card you are using. You cannot modify the ALL group.

For descriptions of each field in the Channel Groups dialog, see the Configuration Manager help.

When a VOX channel group is defined as interruptible, the channels in the group can be released from a pending ANSWER GROUP when another program requests it using GETCHANNEL. When the other program releases the channel, the notification server automatically adds it back to the ANSWER GROUP.

Note: The interruptible state of a group cannot be changed if the group is the NMANSWER group or if the group has been defined to the AnswerTree application.

To create a new group of channels for the notification server

1. Type the name of the group in the Group Name field.
2. Click Create.

   A new group is created that contains no channels. All channels that are available from the card are shown in the Available from Card list.

3. Use the Insert and Remove buttons to insert and remove channels from the selected group.
4. Click OK to commit your changes to the notification server or click Cancel to discard your changes.