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Configuring Voice Channels

Before using the notification server, you should run the Voice Channel Setup utility. This utility sets up the channels for use with the notification server, allowing faster access to the channels. It also lets you use special channel-related features such as an internal speaker.

To set up the channels for use with the notification serve

  1. From the Configuration Manager main window, select Expert Interface.
  2. Select Notification Services, Voice, Channels.

The Voice Channel Setup dialog displays:

Note: If this is your first time running the Voice Channel Setup utility, Configuration Manager initiates the channel detection process before displaying the Voice Channel Setup dialog. This channel detection process may take some time to complete, especially if the voice card contains a large number of channels.

If there is an active analog phone line connected to the channel, the channel's default value will be Normal. If an analog phone line is not detected, the default value will be Not Active. You can change the channel options to any of the following supported configurations:

Not Active

Indicates that the channel is not available for use in the notification server.

Normal

Indicates that the channel is available for use in the notification server.

Internal Speaker

Indicates the channel is available for use with an internal speaker (this speaker can be attached to the voice card—refer to the Dialogic documentation).

Use the Refresh button to detect physical changes to your voice card channels, such as adding or removing analog phone lines.