CA RiskMinder Administration Guide › Managing Cases › Managing the Case Queue › Enabling the Queue

Enabling the Queue

Note: To enable a Queue, you must ensure that you have the appropriate privileges and scope. Only the GAs, OAs, and QMs can enable Queues.

To enable a Queue:

1. Log in as a GA, an OA, or a QM.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the Manage Queues link to display the Manage Queues page.
4. From the Select Organization list, select the Organization whose Queue Status you want to update.
5. From the Queue Name list, select the name of the queue you want to enable.

   The updated page appears.

6. Click Enable This Queue to enable the queue.
7. Refresh the organization cache for the changes to take effect.

   See "Refreshing Organization Cache" for detailed information on how to do this.