CA RiskMinder Administration Guide › Managing Cases › Managing the Case Queue

Managing the Case Queue

Important! Only OAs, GAs, or Queue Managers (QMs) can perform the tasks (for the organizations that are in their scope) in this section. The MA, UAs, FAs, and CSRs cannot perform these tasks.

This section walks you through the following tasks related to Case Queue management:

• Viewing the Status of the Queue
• Updating the Status of the Queue
• Disabling the Queue
• Enabling the Queue
• Deleting the Queue