CA RiskMinder Administration Guide › Managing Cases › Managing the Case Queue › Updating the Status of the Queue

Updating the Status of the Queue

You can update the status of the Queue by using any one of the following methods:

• By clicking the View Queue Status link to display the corresponding page, and then clicking the link in the Queue Name column corresponding to the queue you want to update.
• By using the Manage Queues link under the Queue Management section.

To update the status of the Queue by using the latter option:

1. Log in to Administration Console with the necessary privileges to manage Queues.
2. Activate the Case Management tab.
3. Under the Queue Management section, click the Manage Queues link to display the Manage Queues page.
4. From the Select Organization list, select the Organization whose Queue Status you want to update.
5. From the Queue Name list, select the name of the queue you want to manage.

   The updated page appears.

6. Specify the Queue Description, if required.
7. In the Assign Administrators section:
   1. From the Administrators list, select the required administrators that you want to assign to the queue.

      Note: To select more than one administrator, press the SHIFT key and click the required administrators.

   2. Click the > button to move the selected administrators to the Selected Administrators list.

      Note: If you want to move all the Administrators to the Selected Administrators list, then click the >> button to do so.

8. (If you chose a Queue other than DEFAULT Queue) In the Criteria section:
   1. Define the criteria (Risk Advice or Matched Rule) to determine which cases are added to the queue.
   2. Select the data item, operator, and value from the corresponding drop-down lists to define the criteria.
9. In the Order By section:
   1. Specify the element by which you want to sort the Queue. The options available are:
      • Next Contact Date
      • Date Created
      • Date Updated
      • Number of Open Transactions
      • Risk Advice
      • Risk Score
   2. Specify the order (Ascending or Descending) by which you want to order the corresponding element.
10. Click Save to save the updates you made on the screen.
11. Refresh the organization cache for the changes to take effect.

    See "Refreshing Organization Cache" for detailed information on how to do this.