When viewing OLA reports, specify a timeframe that makes sense. We recommend the following timeframes:
|
Timeframe |
Description |
|---|---|
|
Daily |
Detailed, short-term troubleshooting, IT department-focused, technical content |
|
Weekly |
A summary with additional detail for anomalies or trends; also IT focused |
|
Monthly |
A summary for business unit and executive management |
|
Quarterly |
Broad operational level information with compliance and as input for planning |
You can usually attribute OLA violations to one of these areas:
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