Operational Level Management (OLM) includes the disciplined, proactive methodology and procedures that ensure that adequate levels of service are delivered to IT users in accordance with business priorities and at acceptable cost. Operational Level Agreement (OLA) reports reveal whether appropriate levels of service are being met.
Set an OLA against the following metrics:
The Management page displays the following types of reports:
Deploying OLAs effectively involves an iterative process of defining an OLA, monitoring compliance, improving performance, and refining the OLA at a lower level to increase awareness of the OLA and performance improvements.
Use the management console to monitor OLAs against a static threshold. You can monitor mission-critical applications for operational levels during business hours. Scheduled maintenance and other planned periods of atypical use should be excluded from OLA monitoring when the management console administrator configures OLAs. See the Administrator Guide for information about setting up OLAs.
When monitoring OLAs, separate data center metrics from network metrics. Not every metric is meaningful for every network; for example, on back-end applications, you might not want to see Network Round Trip Time. Use longer-term time views of current network performance when selecting OLA threshold values to eliminate transient spikes or dips. Exclude certain network types from the OLA by disabling them.
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