Using the Management Page › Use Operational Level Agreements

Use Operational Level Agreements

Operational Level Agreement (OLA) reports track performance of the services that network and application end users receive and tell you how often the OLA specification is met. Performance OLA and Availability OLA reports help you determine and evaluate improvements, benefits, and issues you experience.

Use OLA definitions configured on the Administration page to track data and show information by time, network, or server to identify where OLAs are being violated. You can quickly gauge whether the network is in compliance. If it is not in compliance, click a link on the Engineering page and view the component views, performance maps, or application and server availability timeline reports to isolate the issue location. Use the Incidents page to explore what caused performance issues.

The management console administrator can set up OLAs for performance and availability. Follow these guidelines for OLAs:

• Before setting a performance OLA, the management console administrator must define your network types because performance OLAs are applied by defined network type. For information about defining network types, see the Administrator Guide.
• Before setting an availability OLA, the management console administrator must enable availability monitoring for the applications and servers for which the administrator is setting the OLA threshold. For more information, see the Administrator Guide.