Managing Performance Thresholds › How Incidents Open and Close › CA Performance Center (CA PC)

CA Performance Center (CA PC)

When the management console is registered as a data source with the CA PC, CA Application Delivery Analysis incidents are displayed in the CA PC and managed by the CA Application Delivery Analysis management console. The CA PC does not Acknowledge or Close CA Application Delivery Analysis incidents.

The Performance Events page of the CA PC lists CA Application Delivery Analysis incidents and displays incident counts by server and network. From this page, you can click a CA Application Delivery Analysis incident to drill down to the CA Application Delivery Analysis management console to view incident details and acknowledge the incident:

• If the Minor or Major condition that triggered a CA Application Delivery Analysis incident exhibits one clock-hour of normal performance, the management console closes the incident, and the CA PC clears the corresponding incident. Afterwards, if the Minor or Major incident condition returns, the management console opens a new incident and CA PC lists the corresponding incident and increments its incident count.
• If a management console incident remains Open for 24 hours, the management console automatically closes the incident regardless of its condition. If the Minor or Major incident condition still exists, the management console opens a new incident and the CA PC increments its incident count. Otherwise, after a synchronization delay of approximately 10 minutes, CA PC clears the corresponding incident.

To enable CA PC to clear a CA Application Delivery Analysis incident where a server was offline, CA Application Delivery Analysis must report a full hour of No Data for a Minor or Major incident condition. If the management console sees a new Minor or Major condition after a server is brought back online, the management console opens an incident and the CA PC lists the corresponding incident and increments its incident count.