Managing Performance Thresholds › How Incidents Open and Close › NetQoS Performance Center (CA NPC)

NetQoS Performance Center (CA NPC)

When the management console is registered as a data source with the CA NPC, and the management console sees a new Minor (yellow) or Major (orange) condition, the management console opens an incident and CA NPC opens a corresponding event.

• If the Minor or Major condition that triggered a CA Application Delivery Analysis incident exhibits one clock-hour of normal performance, the management console closes the incident, and Event Manager clears the corresponding event. Afterwards, if the Minor or Major incident condition returns, the management console opens a new incident and CA NPC opens a corresponding event.
• If a management console incident remains Open for 24 hours, the management console automatically closes the incident regardless of its condition. If the Minor or Major incident condition still exists, the management console opens a new incident and CA NPC increments the count of the corresponding event. Otherwise, after a synchronization delay of approximately 10 minutes, CA NPC clears the event.

To enable CA NPC to clear an event that is associated with a CA Application Delivery Analysis incident where a server was offline, the management console must report a full hour of No Data for a Minor or Major incident condition for Event Manager to clear the corresponding event. If the management console sees a new Minor or Major condition after a server is brought back online, the management console opens an incident and CA NPC opens a corresponding event.

In CA NPC, if a user closes an event that corresponds to a management console incident, the incident status changes to Acknowledged. After the incident condition exhibits one clock-hour of normal performance, the management console automatically closes the incident.