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CA Advanced Authentication Release Notes › Known Issues › Strong Authentication Known Issues › Partial Password and CVM Credentials are not Working for CA Strong Authentication 6.2.9 Upgraded to CA Strong Authentication 8.0

Partial Password and CVM Credentials are not Working for CA Strong Authentication 6.2.9 Upgraded to CA Strong Authentication 8.0

Symptom:

The CVM (Caller Verification Mode) and partial password credentials are not working for the upgrade setup from CA Strong Authentication 6.2.9 to 8.0.

Solution:

Create a new profile with mandatory fields, and verify that the same profile is passed during Issuance flow. This step is applicable for rectifying both CVM and Partial Password.