CA Advanced Authentication Release Notes › Known Issues › Strong Authentication Known Issues › Issue on 'Deactivate Temporarily' action when the Administrator and user are on different time-zones

Issue on 'Deactivate Temporarily' action when the Administrator and user are on different time-zones

Symptom:

The 'Deactivate Temporarily' action with default start-time and end-time, gives the following error when administrator and user are in different time zones:

Invalid lock period. Start lock time cannot be before current time.

Solution:

Consider user's time zone while calculating default start-time for deactivation. Manually provide the start-time based on user's time zone, for future deactivation.