Troubleshooting CA ARCserve Central Protection Manager › Invalid Credentials Message Appears When Adding Nodes

Invalid Credentials Message Appears When Adding Nodes

Valid on Widows platforms.

Symptom:

The following message appears when you try to add nodes to the Nodes screen:

Invalid credentials.

Solution:

This problem occurs under the following scenarios:

• The credentials specified on the Add Nodes dialog are incorrect.
• The time on the node is not the same as the time on the application server.

To correct this problem, do the following:

1. Log in to the application server and then log in to the application.
2. From the home page, select Node on the Navigation bar.

   The Node screen displays.

3. From the Node toolbar, click Add, and then click Add Node by IP/Name on the pop-up menu.

   The Add Node by IP/Name dialog opens.

4. Complete the following fields on the Add Node by IP/Name dialog:
   • IP/Node Name--Lets you specify the IP address or the name of the node.
   • Description--Lets you specify a description for the node.
   • User Name--Lets you specify the user name that is required to log in to the node.
   • Password--Lets you specify the password that is required to log in to the node.

   Click Validate.

5. If the message Invalid credentials appears, do the following:
   1. Verify that you specified the correct credentials on the Add Nodes dialog and then click Validate.
   2. If the message Invalid credentials appears, verify that the operating system time on the application server is the same as the operating system time on the node.

      Note: The operating system times can reside in different time zones. However, the operating system times cannot be different dates. Specifically, verify that the operating system date on the node is no more than one calendar day plus or minus the operating system date on the application server.