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Troubleshooting Error Numbers

The following table describes error numbers that display as pop-up messages when adding or updating nodes using CA ARCserve Central Protection Manager.

Error Number

Description

Possible Solution

12884901933

Cannot connect to the CA ARCserve D2D service on *** and error number is 12884901933. Verify that all entries for the node is correct and the CA ARCserve D2D service is running.

Verify the following:

  • The CA ARCserve D2D service is running on the node.
  • The host name, IP address, and communication protocol specified for the node is correct.
  • The CA ARCserve D2D web service on the node is running, and not blocked because the DNS cannot resolve the IP address for the node.
  • The CA ARCserve D2D web service on the node is running, and the Windows firewall, or any other firewall, is not blocking communication.
  • The network cable that is connected to the node is functioning properly.
  • The user that is logged in to the node obtained the permissions that are required to communicate using a wireless network.

12884901935

Cannot connect to the CA ARCserve Backup service on *** and the error number is 12884901935. Verify that all entries for the node are correct and the CA ARCserve Backup service is running.

Verify that the CA ARCserve Communication Foundation service is running on the node.

12884901936

Cannot connect to the CA ARCserve Backup service on *** and the error number is 12884901936. Verify that CA ARCserve Central Applications supports the version of the CA ARCserve Backup service that is installed on the node.

Verify the following:

  • CA ARCserve Central Applications supports the version of the CA ARCserve Backup service that is installed on the node.
  • The CA ARCserve Communication service is running on the node