Valid on Windows operating systems.
Symptom:
Arcserve UDP cannot communicate with the Arcserve UDP Agent (Windows) web service on remote nodes.
Solution:
The following table describes reasons why Arcserve UDP cannot communicate with the Arcserve UDP Agent (Windows) web service on remote nodes and the corresponding corrective action:
|
Cause |
Corrective Action |
|---|---|
|
The network was not available or not stable when applying plans. |
Verify that the network is available and stable and then try again. |
|
The Arcserve UDP Agent (Windows) node could not handle the load when the application tried to communicate with the node. |
Verify that the CPU on the remote Arcserve UDP Agent (Windows) node is in a normal state and then try again. |
|
The Arcserve UDP Agent (Windows) service on the remote node was not running when applying plans. |
Verify that the Arcserve UDP Agent (Windows) on the remote node is running and then try again. |
|
The Arcserve UDP Agent (Windows) service was not communicating properly. |
Restart the Arcserve UDP Agent (Windows) service on the remote node and then try again. |
|
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