Default Handles

Managing Web Services › Use the Web Services › How to Perform Common Tasks › Default Handles

Default Handles

Some default data provided by the product is frequently used. Instead of looking up handles for these objects, some of the commonly used ones are listed in the following tables.

Note: While the handles do not change, the legible symbols may be edited.

Contact Type (Object name: ctp)

Handle	Note
ctp:2307	The “Analyst” type
ctp:2310	The “Customer” type
ctp:2305	The “Employee” type
ctp:2308	The “Group” type

Impact (Object name: imp)

Handle	Note
imp:1605	Impact ‘None’
imp:1600	Low impact ‘5’
imp:1601	Medium-low impact ‘4’
imp:1602	Medium impact ‘3’
imp 1603	Medium-high impact ‘2’
imp:1604	High impact ‘1’

Priority (object name: pri)

Handle	Note
pri:505	Unassigned priority ‘None’
pri:500	Low priority ‘5’
pri:501	Medium-low priority ‘4’
pri:502	Medium priority ‘3’
pri:503	Medium-high priority ‘2’
pri:504	High priority ‘1’

Severity (object name: sev)

Handle	Note
sev:800	Low severity ‘1’
sev:801	Medium-low severity ‘2’
sev:802	Medium severity ‘3’
sev:803	Medium-high severity ‘4’`
sev:804	High severity ‘5’

Call Request Type (object name: crt)

Handle	Note
crt:180	Request
crt:181	Problem
crt:182	Incident