Problem Determination

Problem Determination

With each implementation, the problem determination procedures vary slightly. This appendix is focused towards help desk personnel or a designated CA XCOM Data Transport troubleshooter with knowledge of the following:

• The operational characteristics of CA XCOM Data Transport for UNIX and Linux
• For transfers that use SNA, some knowledge of the structure and components of an SNA networking environment, including an understanding of the nature of SNA LUs, PUs, sessions, and conversations

This section contains the following topics:

Where to Find Information

General Procedures

Test Procedure

Problem Determination Worksheet

Contact Technical Support

Product Releases and Maintenance