FTP Job Failure Messages

If an FTP job fails, review the job status and spool file for information. The following status messages can appear when a job fails:

Access is denied

Reason:

The FTP user ID does not have the proper permission to access the file.

Action:

Determine whether you have access to the local path specified in the job definition on the agent computer.

File not found

Reason:

The agent cannot find the file. Either the wrong path was specified in the job definition, or the file does not exist.

Action:

Check that the remote path and file name specified in the job definition exist on the remote server.

Logon unsuccessful

Reason:

A problem with the FTP user exists.

Action:

Check that the password of your FTP user ID is correct on the scheduling manager.
If the agent runs as an FTP server, check that the user ID and password are also defined on the agent.

Note: If you update the ftpusers.txt file, restart the agent for your changes to take effect.

Password is missing

Reason:

A problem with the FTP user ID exists.

Action:

Check that the FTP user ID specified in the job definition is correct.
Check that the same FTP user ID is defined on the scheduling manager.
If the agent runs as an FTP server, check that the user ID and password are also defined on the agent.

Note: If you update the ftpusers.txt file, restart the agent for your changes to take effect.

Please log in with USER and PASS

Reason:

The FTP server requires SSL enablement.

Action:

Check that the FTP server has SSL enabled.

The system cannot find the path specified

Reason:

The path specified in the job definition is incorrect.

Action:

Check that the local path specified in the job definition exists on the agent computer.

Unknown host

Reason:

The remote server name specified in the job definition is incorrect.

Action:

Check that the remote server name specified in the job definition is correct.