CDSI - RSCx Messages › CIAS Messages › CIAS-41

CIAS-41

Agent agentname is not receiving messages

Reason:

CA Workload Automation SE cannot connect to agent agentname during initialization or when a /IAS,FUNC=RECONFIG is issued.

Action:

Consider the following actions:

• Determine whether the agent is active.
• Determine whether the domain name or IP address is valid.
• Determine whether you have an encryption problem. Look for CIAS-09 CIAS11001I Response code=00000006, reason-00000063 messages in the CA 7 browse log.
• For assistance, contact CA Support at http://ca.com/support.

After the problem is resolved, restart the agent to reestablish a connection to the agent. If that fails, issue the /IAS,FUNC=RECONFIG command to reestablish a connection to the agent.