CA SystemEDGE User Guide › Troubleshooting and Usage Suggestions › Using diagsysedge.exe › Obtain a Report for Troubleshooting

Obtain a Report for Troubleshooting

If you are encountering problems with SystemEDGE, Technical Support may ask you to run diagsysedge.exe to generate a report that they can use for troubleshooting.

To generate a report that you can send to Technical Support

1. Open a command prompt and change to the sysedge/bin directory.
2. Enter the following:

   UNIX:

   ./diagsysedge
   

   Note: Instead of diagsysedge you can also use the symbolic link diagsysedge.exe on UNIX to run the utility.

   Windows:

   Use Windows Control Panel to create diagsysedge output.

   If the agent is not running, you receive an error message that the SNMP operation failed. Attempt to start the agent again, using the instructions in this chapter for your operating system.