Administration Guide › Troubleshooting › User Interface is not Working

User Interface is not Working

Symptom:

When I use a remote SQL Server with Windows Authentication, the user interface does not work properly.

Solution:

During the installation, you are prompted to add an appropriate domain user and grant "Logon as a Service" permission. Verify that the CAAIPTOMCAT, CAAIAPACHE, and CA SM Domain Server services are configured for this domain user account. If you fail to reconfigure the services, the CA Virtual Assurance user interface is not functional (empty dashboard or features not working).

These conditions are not required for SQL Server authentication.

Follow these steps:

1. Open the Services dialog from the Control Panel, Administrative Tools.

   The list of available services appears.

2. Open the Properties dialogs for the CA SM Domain Server, CAAIAPACHE, and CAAIPTOMCAT services.
3. In each dialog change to the "Log In" tab, select "This account", and enter valid credentials that can be browsed (domain user account).
4. Add this domain user account to the local administrator groups on both systems (manager server and database server).
5. Add this domain user account to the sysadmin (or at least dbcreator) server role of the SQL Server.