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Troubleshooting and Technical Support › Sending Documentation to CA Technical Support

Sending Documentation to CA Technical Support

Use the following guidelines when the CA Technical Support technician requests dumps, trace listings, compile lists, or other documentation related to an open issue:

  1. Write the contact and issue numbers prominently on each listing.
  2. Include a photocopy of the completed Support Contact Information form for this issue.
  3. Address the package to the CA View support center. Obtain the address from your CA representative or consult the CA Product Support Directory.