Troubleshooting and Technical Support › CA TLC: Total License Care › When to Call Technical Support › Addressing an Open Issue

Addressing an Open Issue

Contact CA Technical Support on a previously opened issue to:

• Provide new information on an open issue
• Inquire about the status of an open issue
• Revise the problem severity rating (see Describing the Problem later in this appendix)
• Inform CA Technical Support that you solved an open issue, and how you solved it