Administration Guide › Subscription › Apply Subscription Updates to Agents and Connectors

Apply Subscription Updates to Agents and Connectors

Periodic updates, service packs, and point releases are all delivered by subscription. Often the modules to download include Agents and Integrations. When these modules are downloaded to a subscription client that manages agents, you must apply these updates to the agents after verifying that the subscription client that manages the agents has been successfully updated. Updates to agents must be applied before updates to connectors.

To upgrade CA User Activity Reporting Module agents with subscription updates

1. If the upgrade includes the Agents module, update your agents by platform as follows:
   1. Click the Administration tab and click the Log Collection subtab.
   2. Determine whether to apply agent updates to all agents at once, a selected agent group, or an individual agent, depending on the level on which a single platform applies.
      • If all of your agents are installed on the same platform, select Agent Explorer and then click Subscription.
      • If your agent groups are composed of agents installed on the same platform, expand Agent Explorer, select an agent group, and then click Subscription.
      • Otherwise, expand Agent Explorer, expand an agent group, select an agent, and then click Subscription.

      The Subscription Wizard appears.

   3. If you selected Agent Explorer or an agent group, select Agent Updates, select the platform from the Platform drop-down list, click Search, and click the Version Selection Step.
   4. If you selected an agent, select Agent Updates and click the Version Selection step.
   5. Select the Update Version for each listed agent.
   6. Click Save and Close.
   7. Verify success. Click Status and Command. Click Configuration success. Note the version of the configuration that was applied.
   8. Repeat as needed to update all agents.
2. If the upgrade includes the Integrations module, update connectors for your agents as follows:
   1. Click the Administration tab and click the Log Collection subtab.
   2. Determine whether to apply connector updates to all connectors on all agents at once, connectors on agents in a selected agent group, connectors on an individual agent.
   3. Select Agent Explorer, an agent group, or an agent. Then, click Subscription.
   4. Select Connector Updates on the Updates Selection List.
   5. Optionally, select a value from one or more of the following drop-down lists to change the default, All: Agent Group, Platform, Integration. Click Search.
   6. Click the Version Selection step.
   7. Click Select all to select all members of the list or select each row corresponding to a connector you want to update. For each selected row, select the update version to apply.
   8. Click Save and Close.
3. Verify the updates. Run the Subscription Wizard again. Select the Version Selection step to view the current version and verify that it is the version you selected for update. Click Cancel.

More information:

How to Apply Subscription Updates

Open Updates List Wizard

Select Agents or Connectors for Update

Update Agent or Connector Integration Versions