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Administration Guide › Action Alerts › How to Create an Action Alert › Set Notification Destinations › Set CA IT PAM Information

Set CA IT PAM Information

You can set your alert job to run a CA IT PAM process when the alert is generated.

You can run the process once for each query result row, or you can run the configured process once, regardless of the number of rows. If you run it once per row, define summary and description statements using CEG fields to pass the event data to CA IT PAM. Select the fields that are defined to collect data by the query. If you run it once per query, a URL is automatically passed to CA IT PAM that, when launched, displays all rows of event data. In the third-party product that responds to the CA IT PAM process, the URL is appended to the summary text you enter. For example, it appears in the Summary field of CA Service Desk, if it is the third-party product.

To run a CA IT PAM process when the alert is generated

  1. Open the schedule action alert wizard, enter the required information, and advance to the Destination step.
  2. Click the IT PAM Process tab.

    A check box for each query for this alert job appears in the left pane.

  3. Select a query that you want to send to the CA IT PAM process, and do one of the following:
  4. Verify the default entries for the process parameters and change if needed. For undefined fields that allows entry of summary or description information, enter a meaningful statement. If you selected Run IT Process per row, use the CEG fields to convey event data. Select the CEG field and click Add next to the target field.
  5. If the CA IT PAM process is defined with CEG fields as local parameters in the dataset, select those CEG fields in the Send field values as parameters list.
  6. Select another query from the left pane and repeat steps 3 through 6.

Note: When the queries for a scheduled alert job return results, all the information and parameters required to run the configured process are sent to CA IT PAM.

More information:

Set Email Notification Destination