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Edit the Agent Details in CA User Activity Reporting Module

You can edit the agent details in the CA User Activity Reporting Module interface to use the new user credentials.

To edit the agent details

  1. Click the Administration tab.
  2. Expand the Agent Explorer.
  3. Expand the Default Agent Group or the user-defined agent group to which the agent belongs, and select the agent.
  4. Click Edit Agent Details.
  5. Enter the new user credentials.
  6. Click Save.