Creating and Assigning Call Server Groups

Creating and Assigning Call Server Groups

Use Case for CA Unified Communications Monitor

Release: 3.5

With UC Monitor, you can organize your call servers into call server groups, which mimic the clusters or server pools in your unified communications system. These groups are useful for the following purposes:

• Identifying call server clusters or pools in reports.
• Identifying call servers and call server groups in CA Performance Center when UC Monitor is registered as a data source.
• Helping you to understand call volumes as reported in the Capacity Planning reports.
• Creating valid permission groups so that UC Monitor operators can see the report data in CA Performance Center.
• Letting you assign call server group thresholds to enable incident creation (Cisco only).

All Cisco and Avaya call servers are automatically assigned to the <Unassigned> call server group when they are discovered. Microsoft call servers are automatically assigned to call server groups, according to pool identity, to reflect Enterprise Edition pool structure. You can reassign Cisco and Avaya call servers to custom call server groups. However, you cannot change the assignment for Microsoft call servers.

This use case shows UC Monitor administrators how to create custom call server groups for Cisco and Avaya call servers, and how to assign call servers to a call server group.