Adding Voice Gateways and Other Media Devices

Adding Voice Gateways and Other Media Devices

Use Case for CA Unified Communications Monitor

Release: 3.5

Unified communications systems require specialized devices to route calls from the PSTN, to handle conference calls, and to transcode media streams. Examples include voice gateways, session border controllers, mediation servers, conferencing servers, and unified messaging servers.

• In Cisco or Avaya environments, voice gateways route VoIP calls to and from the PSTN. Voice gateways provide important information about call performance and quality.
• In Microsoft Lync environments, media devices play an essential role in call routing and processing, but do not provide metrics by SNMP. UC Monitor monitors the performance of the call legs that media devices handle and includes their metrics in performance reports.

This use case shows UC Monitor administrators why and how to add voice gateways and other media devices to the UC Monitor database, including instructions for importing voice gateway definitions from a spreadsheet.