Adding Voice Gateways and Other Media Devices › Why Add Voice Gateways?

Why Add Voice Gateways?

The collector automatically discovers Cisco or Avaya voice gateways on your network when those devices handle calls. However, you can manually add voice gateways to the database in the following circumstances:

• Analog telephones in your system are connected to Cisco VG-224 gateways. These devices can appear incorrectly in reports unless you add them as voice gateways.
• Your network includes voice gateways that are in different SNMP communities, or that support different versions of SNMP. You can associate a voice gateway definition with an SNMP profile that contains gateway-specific security parameters.
• You suspect that SNMP community information is incorrect. The procedure for adding a voice gateway lets you review the SNMP security parameters and verify that the collector can poll the device.
• You want to create custom groups of devices and Locations in CA Performance Center. Groups let you grant view access to UC Monitor data when you configure user accounts. You can include voice gateways in user permission groups.

Note: You cannot add gateway voice interfaces. UC Monitor automatically polls the gateways and discovers information about available voice interfaces.