Reports for Troubleshooting › Watched Calls

Watched Calls

The Watched Calls report presents the metrics that were collected from watched calls. The time frame selector lets you view data from calls that were watched previously. You can select a 15-minute or one-hour time frame.

The report provides the following information. For each call, two MOS bar charts are shown, one for each call leg.

Note: Older or lower-end IP phones do not support the collection of all Call Watch statistics. The Call Watch reports show data only for supported statistics.

Call ID

The call identifier that UC Monitor assigns for each call that a watched device made or received during the call watch period. The call ID is a link to the Call Watch Details, which provides detailed information about a watched call.

(Avaya only) An asterisk (*) appears next to the call ID when the origination party cannot be determined from collected data. Usually indicates that CDR collection is not enabled on an Avaya system.

Delay to Dial Tone

(Cisco only) The amount of time it takes for a user to hear a dial tone after picking up the receiver of an IP telephone. During the call setup phase of a VoIP call, the device receives messages from the call server to play a dial tone. Users can think that the system is not working when dial tone is delayed.

Destination Location/Media Device

The Location of the destination endpoint, or the gateway device that forwarded the call to a point in the PSTN. These fields are not displayed by default. Click the Settings link to display the fields.

Destination Phone

The directory number or SIP URI of the destination endpoint.

MOS

The Mean Opinion Score (MOS) is an industry standard method for gauging call quality. MOS is an estimation of how impairments to a voice signal affect listener perception of call quality.

Origination Location/Media Device

The Location of the origination endpoint, or the gateway device that forwarded the call from a point in the PSTN. These fields are not displayed by default. Click the Settings link to display the fields.

Origination Phone

The directory number or SIP URI of the origination endpoint.

(Avaya only) The origination and destination parties are identified after the call completes. An asterisk next to the Call ID indicates that the origination endpoint was not determined from the collected data. A common cause for this problem is when CDR collection is not enabled.

Origination Time

The date and time the call began.

Post-Dial Delay

The amount of time from when a user enters the last digit of a telephone number to when the user hears a ring or busy signal.

Type

The type of Call Watch:

• Automatic. Applies to all Avaya calls, which are automatically watched.
• Defined. Applies to a Call Watch you set up manually, or to a Call Watch that was launched in response to a user QRT event. QRT events are specific to Cisco phones.

Call Watch definitions are created in the Troubleshooting, Call Watch, Definitions area.

More information:

Mean Opinion Scores