In most reports, for each assigned threshold, UC Monitor classifies the relevant data for call performance metrics by using one of the following ratings.
When you acknowledge an incident, all the data the incident covers is marked as acknowledged. Future data for an acknowledge incident is also automatically marked as acknowledged.
No data is available.
One of the following reasons:
The metric value does not exceed a performance threshold. Performance is good, or normal.
The metric value exceeds the degraded threshold.
The metric value exceeds the excessively degraded threshold.
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