To help you collect extra information about the sources of poor call performance, UC Monitor offers traceroute investigations.
Traceroute investigations are available for Cisco devices, and also for Avaya with some limitations. Avaya IP phones support traceroute investigations that use only ICMP. However, Avaya voice gateways and Communication Managers support traceroute investigations that use either TCP or ICMP. The baseline route shown in the report for an Avaya call path is calculated differently from the baseline for a Cisco call path.
An administrator can configure a traceroute investigation to run automatically in response to violations of call setup thresholds and call server group thresholds. An operator with the necessary user account permissions can launch an investigation on demand. To instruct UC Monitor to launch a traceroute automatically, the administrator enables a traceroute investigation as an incident response action.
The results of a traceroute investigation are displayed in a Traceroute Investigation Details report.
If broader access to this feature is desired, the administrator must grant the role for each user account permission to launch an investigation. This ability is enabled by default for user accounts with the IT Manager role. User accounts with other roles lack the necessary area access.
|
Copyright © 2012 CA.
All rights reserved.
|
|