What are Incidents? › View Incident Details

View Incident Details

When call setup or call quality performance metrics exceed a threshold, UC Monitor displays a list of incidents on the Incidents Overview. Click the link for an incident to view the full incident report.

Incident reports show details of the related performance degradation. They have a maximum time frame of 24 hours. You can view incidents that were active during the time frame of interest.

Follow these steps:

1. Access the Incidents Overview in one of the following ways:
   • Click a link in the incident notification.
   • Click Monitoring, Incidents in the navigation bar.

   The Incidents Overview opens.

2. In the ID column, click the number for the incident whose details you want to view.

   The Incident Details page opens, and displays information that is already narrowed to show the affected Locations and a media device or call server. An alarm icon indicates when the incident was reported.