What are Incidents? › Acknowledge Incidents

Acknowledge Incidents

Acknowledging an incident reduces its priority in reports and indicates to others that the incident was reviewed. If necessary, you can unacknowledge an acknowledged incident, to raise its priority in reports.

Follow these steps:

1. Click Monitoring, Incidents in the navigation bar.

   The Incidents Overview page opens.

2. Select the check box of the incident you want to acknowledge in the Acknowledged column.
3. Click Apply.

   The Severity status indicator identifies the acknowledged incident.

Note: You can acknowledge an incident for a degraded performance condition and not be aware that the performance condition has deteriorated further. A degraded incident can change to severe status while still appearing as acknowledged in incident reports. As a best practice, acknowledge only those incidents that you have taken steps to address.