Cisco Unified Communications Manager

Versions 4.2 through 8.6. Later versions may work but have not been tested.

Note: Versions 8.0 and later are supported only by UC Monitor versions 3.1 and later.

Cisco voice gateways, with T1/E1-PRI connections

Including the H.323 and MGCP protocols and SIP trunks to voice gateways.

Analog-type gateways

• Voice gateways that make an FXO connection are monitored for call performance data.
• Call Watch is supported for calls through an FXO connection only if the H.323 protocol is used.

Cisco VG-224 gateways

• These devices provide only call setup metrics.
• Call quality reporting and Call Watch are not supported for these devices.

Cisco ATA 186 analog telephone adapters

• These devices provide only call setup metrics.
• Call quality reporting and Call Watch are not supported for these devices.

Catalyst 6000 WS-X6608-T1/E1 Blade for Voice

• Call Watch is not supported for this device.
• This device returns limited call quality metrics for UC Monitor performance reports.

Cisco Unified IP phones

• 6900 series
• 7920, for call performance metrics only. Call Watch is not supported for this phone.
• 7921, 7962, 7911, 7941, 7961, 7945
• 8941, 8945. The switch address, switch name, and switch port number for these phones may not be available on the Phone Details report.
• 8941, 8945, 8961, 9951, 9971. Video metrics can be available from these phones in a medianet environment.

  Note: Install the latest firmware for these phones.

Cisco Unified IP phones, running in advanced SIP mode

7906, 7911, 7941, 7961, 7970, 7971.

Note: Install the latest firmware for these phones.

Cisco IP Communicator softphone

• Version 2 provides few call quality metrics.
• Versions 7 and later provide packet loss, jitter, and call setup metrics.

Cisco Unified Personal Communicator, version 7.0

• Call volume data is obtained for calls to and from this client, such as when the calls were made and the locations of the endpoints.
• Call setup failures can be reported from this client

Medianet-enabled devices

UC Monitor supports Cisco devices that send medianet performance information. For more information, consult the Cisco documentation for “Cisco Networking Capabilities for Medianet.”

Phone localization settings

UC Monitor supports the following settings. Other settings may work, but have not been tested.

• English (US and UK)
• German, Danish, Dutch
• Italian, French, Spanish
• Japanese