Welcome to Release 3.4 › Supported Unified Communications Systems › Avaya Support

Avaya Support

UC Monitor supports the following Avaya unified communications systems and devices. One management console can process a maximum of 4500 simultaneous calls (roughly 90,000 calls per hour) without an impact to performance. The number of phones and the number of collectors are irrelevant.

• Avaya Communications Manager versions 3, 4, 5x
• Avaya Aura Communication Manager versions 5.2 and 6.0. Later versions may work but have not been tested.
• Avaya voice gateways that send RTCP data for reporting call quality
• Avaya phones that send RTCP data for reporting call quality:
  • Avaya 1600 Series (call center phones)
  • Avaya 4600 Series (desktop [hard] phone)
  • Avaya 9600 Series (SP or H.323 business desktop phone)
  • one-X SIP softphones

  Note: At this time, only Avaya digital phones (such as model 5410) do not send RTCP data for reporting call quality.