Configuring Thresholds and Incidents › What are Call Server and Call Server Group Thresholds? › Call Server Group Thresholds › Manage Call Server Group Threshold Assignments

Manage Call Server Group Threshold Assignments

The call server group thresholds are appropriate for call server clusters. These thresholds apply to functionality that is shared among the call servers in a cluster. The default call server group threshold is assigned to all call server groups unless you assign a custom threshold.

Before you assign call server group thresholds, create at least one call server group that contains at least one Cisco call server.

You use the UC Monitor management console to assign thresholds to call server groups and to change the threshold to which call server groups are assigned.

Follow these steps:

1. Click Administration, Policies, Call Servers, Call Server Group Threshold Assignments in the navigation bar.

   The Call Server Group Threshold Assignment List opens.

2. Perform the following steps to create an assignment:
   1. Click New.

      The Call Server Group Threshold Assignment Properties page opens. The Available Call Server Groups list displays all call servers that have not been assigned to a customized threshold.

   2. Select the threshold that you want to assign from the Threshold field.
   3. Select a group in the Available Call Server Groups list.

      The Filter field accepts wildcard (*) search strings to limit the data shown in the list. For strings with no asterisks, the Filter field assumes wildcards (for example, “*abc*”) when it searches. Filtering can be useful when you have a long list of call server groups.

      For example, to see only items for the Raleigh office, enter ral* for the filter and click Apply. Only items whose name begins with Ral are shown in the list.

   4. Double-click an item in the Available list to move it to the Selected list.
   5. Click Save to save the assignment and return to the Call Server Groups Threshold Assignment List. The new assignment appears in the list.
   6. Click Save and Add Another to save the assignment and remain on the Call Server Groups Threshold Assignment Properties page to assign another threshold.
3. Perform the following steps to change an assignment:
   1. Select the call server group whose assignment you want to change.
   2. Click Edit. The Call Server Group Threshold Assignment Properties page opens.
   3. Select the name of the threshold you want to assign to the call server group.
   4. Click Save to save the assignment and return to the Call Server Groups Threshold Assignment List.

      The Call Server Group Threshold Assignment List displays the new assignment. Your changes are applied to the next data-collection interval. Data that is already collected is not reevaluated with the new settings.

More information:

Manage Call Server Groups