Organizing Network Components › Call Servers and Call Server Groups › Call Server Groups › Manage Call Server Groups

Manage Call Server Groups

Call server groups help you organize call servers for reporting purposes and assign call server group thresholds to your call server clusters. You can create call server groups to mimic the call server cluster configurations in your VoIP system.

Tips:

• Avaya and Cisco call servers are placed in the <Unassigned> group when they are discovered. After a day or two of monitoring, most of your call servers are entered into the UC Monitor database. You can verify whether all call servers are discovered by viewing the Call Server List, which displays information about all known call servers.
• When enough call servers are displayed in the list to represent the clusters in your system, you can create call server groups. First, create empty groups. As a best practice, assign these groups names that correspond to their cluster names. Then assign each call server to a group.
• If your environment contains only one cluster, change the name of the <Unassigned> call server group to name of the cluster. This naming convention ensures that call server incidents are reported correctly. New call servers are automatically added to this group because it is the default group.
• You can view call server groups in CA Performance Center after you register UC Monitor as a data source. However, you can manage call server groups only in the UC Monitor management console.

Follow these steps:

1. Click Administration, Data Collection, Call Server Groups in the navigation bar.

   The Call Server Group List opens.

2. Perform the following steps to add or change a call server group.
   1. Click New to create a call server group, or select the group that you want to change and click Edit.

      The Call Server Group Properties page opens.

   2. Complete the following fields:
      • Name. A name for the call server group, such as the name of the call server cluster or server pool. This name is sent to CA Performance Center at the next synchronization, where it is appears in the Groups tree.
      • Description. (Optional) A description to help identify the call server group. The description helps to identify the group when it appears in CA Performance Center.
   3. Click Save to save this group.
   4. Click Save & Add Another to save this group and create another call server group.
3. Perform the following steps to delete a call server group. You can delete a group that does not contain call server members.
   1. Verify that the group does not contain call server members. If it does, remove the members. For more information, see Manage Call Servers.
   2. Select the call server group that you want to delete, and click Delete.

      The Confirm Delete page opens.

   3. Click Delete.

      The group definition is deleted from the database and no longer appears in the Call Server Group List.

More information:

What are Call Server and Call Server Group Thresholds?