Configuring Thresholds and Incidents › What are Call Server and Call Server Group Thresholds? › Call Server Group Thresholds › Manage Call Server Group Thresholds

Manage Call Server Group Thresholds

You can create customized thresholds for call server groups and associate incident responses with the thresholds. This design helps you determine the manner and frequency with which UC Monitor responds to changes in device status, such as missing or moved endpoints. You can assign a threshold to multiple call server groups.

You can create, change, and delete call server group thresholds from the UC Monitor management console.

Follow these steps:

1. Click Administration, Policies, Call Servers, Call Server Group Thresholds in the navigation bar.

   The Call Server Group Threshold List opens.

2. Perform the following steps to create or change a threshold:
   1. Click New to create a threshold, or select the threshold that you want to change and click Edit.

      The Call Server Group Threshold Properties page opens.

   2. Complete the following fields:
      • Name: Type a name for the custom threshold.
      • Incident Response: Select a response. This incident is launched when the threshold is exceeded.
      • Description: (Optional) Type a brief description of the threshold. The description can indicate which server group is assigned these custom settings, for example.
      • Threshold: Set the values for the Phone Status Changes threshold.
        -- Select Percentage as the unit of measure, or select None to disable the threshold. Disabling thresholds is not recommended.
        -- Type a value for the unit of measure. An incident is created when the percentage of devices that undergo a status change during the reporting interval exceeds the value you specify. Set a lower value to see incidents more quickly in response to status changes. Set a higher value to see incidents only after more status changes are observed. An incident is created only if the minimum value is met during a monitoring interval.
   3. Click Save to save the threshold and return to the Call Server Group Threshold List.
   4. Click Save and Add Another to save the threshold and create another custom threshold.
3. Perform the following steps to delete a threshold. You can delete a threshold that is not assigned to a call server group.
   1. Verify that the threshold is not assigned to a call server. If it is, reassign the threshold. For more information, see Manage Call Server Group Threshold Assignments.
   2. Select the threshold that you want to delete. You can select multiple thresholds.
   3. Click Delete. The Confirm Delete page opens.
   4. Click Delete. The threshold is deleted from the Call Server Group Threshold List.
4. Assign the threshold to one or more call server groups. For more information, see Manage Call Server Group Threshold Assignments.