Required Information

Prior to calling CA Top Secret support, obtain the following:

All information obtained from the Phase 2 diagnostic process, including violation codes, message numbers, TRACE results, operator console log from the time of the error, TSS LIST results, and everything else you know about the problem
The current CA Top Secret maintenance level as obtained through the VERSION control option for both the CP level and service machine’s level of maintenance
A list of all zaps applied to CA Top Secret as obtained through the APAR STATUS function of CAIMAINT
Maintenance levels of the software environment
Any information regarding special exits or customization strategies
Any information about when the specific problem started and what changes occurred in your system