

Phase 3 - CA-Technical Support › Pre-Call Preparation › Required Information
Required Information
Prior to calling CA Top Secret support, obtain the following:
- All information obtained from the Phase 2 diagnostic process, including violation codes, message numbers, TRACE results, operator console log from the time of the error, TSS LIST results, and everything else you know about the problem
- The current CA Top Secret maintenance level as obtained through the VERSION control option for both the CP level and service machine’s level of maintenance
- A list of all zaps applied to CA Top Secret as obtained through the APAR STATUS function of CAIMAINT
- Maintenance levels of the software environment
- Any information regarding special exits or customization strategies
- Any information about when the specific problem started and what changes occurred in your system
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