About this Guide

This guide is intended for CA Top Secret for z/VM administrators who are charged with the maintenance of CA Top Secret, or for any security administrator, operator, auditor, or programmer who must diagnose and resolve CA Top Secret related problems.

This guide enables security administrators to:

Verify that a problem actually exists, categorize the problem, and eliminate obvious causes
Diagnose and resolve specific problem categories by providing step-by-step procedures or checklists for each category
Conduct clear, streamlined discussions with CA Top Secret Technical Support by providing guidelines on when to call technical support, and what information to provide to the CA Top Secret support analyst.

Obviously, this guide alone will not solve all of your CA Top Secret problems. It can, however, show you how to use your CA Top Secret documentation and product features to make your troubleshooting procedures more effective and efficient. Hopefully, it will allow you to solve many problems on your own.

If you must take advantage of CA Top Secret support, this guide provides the necessary checklists and job aids which enable you to get the most out of your conference with the support analyst. Incidentally, these checklists and job aids assist CA Top Secret Technical Support in helping you resolve your problems quickly and efficiently.

Note: CA Top Secret has built a reputation as the best VM security product because it is easy to customize, administer, and use. Since this guide is written explicitly to simplify users’ tasks, you can help make CA Top Secret even better by offering your feedback on the practical usage of this guide. Your help is greatly appreciated.