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Troubleshooting › Test PERMITs Using TSSSIM (optional) › Collecting Diagnostic Data

Collecting Diagnostic Data

In the following table, use the left column to categorize the problem your site has encountered. Then, follow the instructions in the corresponding right column to generate useful diagnostic data.

Type of Problem

Procedure

CAIENF
  • CA Common Services Administrator Guide and Product Guide
  • CAS9DB database utility LIST command output
  • Console messages
  • CAIENF operator command output
  • Output obtained from the ENF SVCDUMP or the ENF DUMP command.
  • Traces

CA Top Secret Option for DB2
  • TSS messages
  • Console messages
  • SYSLOG for violation messages
  • SECTRACE
  • CA Top Secret Option for DB2 trace
  • SVC dumps
  • User dumps
  • Output of TSS command

Interpreting Diagnostic Data

When you have collected the specified diagnostic data, write down your answers to the following questions:

  1. What was the sequence of events prior to the error condition?
  2. What circumstances existed when the problem occurred and what action did you take?
  3. Has this situation occurred before? What was different then?
  4. Did the problem occur after a particular PTF was applied or after a new release of the software was installed?
  5. Have you recently installed a new release of the operating system?
  6. Has the hardware configuration (tape drives, disk drives, and so forth) changed?

From your response to these questions and the diagnostic data, try to identify the cause and resolve the problem.

If you determine that the problem is a result of an error in a CA Technologies software product, you can use the CA Customer Service System (CSS) to see if a fix (APAR or PTF) or other solution to your problem has been published.