Troubleshooting › Test PERMITs Using TSSSIM (optional) › Accessing the Online Client Support Systems

Accessing the Online Client Support Systems

For technical assistance, contact CA Technologies Technical Support at http://supportconnect.ca.com for a complete list of CA Technologies locations and telephone numbers. Technical support is available 24 hours a day, seven days a week.

Have the following information ready before contacting CA Technologies Technical Support:

• All the diagnostic information described in the Collecting Diagnostic Data section.
• Product name, release number, service pack, and operating system.
• Product name and release number of any other software you suspect is involved.
• Release level and PUTLEVEL of the operating system.
• Your name, telephone number and extension (if any).
• Your company name.
• Your site ID.
• A severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:
  • 1 =a “system down” or inoperative condition
  • 2 =a suspected high‑impact condition associated with the product
  • 3 =a question concerning product performance or an intermittent low‑impact condition associated with the product
  • 4 =a question concerning general product utilization or implementation