Troubleshooting › Accessing the Online Client Support System › SupportConnect Functions

SupportConnect Functions

With SupportConnect, and also its companions CustomerConnect and AccountConnect, you can perform the following:

• Open a new issue

  Open an issue for, or request an enhancement to, one of your CA products.

• Browse your issues and enhancement requests

  Display all issues for your site. The issues are grouped into three categories: Open, Closed, and Enhancement Requests (DARs).

• Browse and/or download solutions

  Specify criteria for selecting solutions, which you can then view or download.

• Search the CA knowledge base

  Specify criteria for searching the CA database for solutions, problems, and keywords that can provide you with immediate answers to your product support questions and concerns.

• Update your SupportConnect profile

  Make changes to your default email address, phone number, and password whenever necessary.

• Display your site's licenses

  View a list of all the CA products for which your company site is currently licensed.

• Display SupportConnect news items

  View and download recently published solutions for CA products, instructions for downloading from SupportConnect, and helpful information for using CA-StarTrak, SupportConnect, or other CA products.