When one of the following messages is issued, CA TLMS will call the CAISDI API to open a Service Desk (SD) request ticket:
CAT2401E CA TLMS -- AUXILIARY LIMIT REACHED *** EXPAND VMF IMMEDIATELY CAT2402E CA TLMS - AUXILIARY THRESHOLD REACHED *** EXPAND VMF CAT4501E INVALID CA TLMS RETENTION RUN DATE CARD CAT4502E NO RECORDS ON CA TLMS VOLUME MASTER FILE CAT4503E NO CONTROL RECORD ON CA TLMS VOLUME MASTER FILE CAT4504E NO BASE RECORDS ON CA TLMS VOLUME MASTER FILE CAT4505E NO RECORDS ON CA TLMS RETENTION MASTER FILE CAT4506E NO LOCATION RECORDS CA TLMS RETENTION MASTER FILE CAT4512E DEFAULT RECORD NOT IN RETENTION MASTER FILE CAT4515E RETURN CODE FROM SORT NOT = TO ZEROS CAT4516E ATTEMPTING TO FIND ALL VOLS. BASE VOL NOT FOUND CAT4517E ATTEMPTING TO FIND ALL VOLS. ERROR READING CHAIN CAT4521E LOCATION HAS NO MORE AVAILABLE STORAGE CAT4522E INVALID REPORT CONTROL CARD CAT4524E INVALID RETENTION TYPE PARAMETER IN CONTROL CARD CAT4527E RETENTION RUN DATE > 3 DAYS ACCEPT KEYWORD REQUIRED CAT4528E ENTRIES TO table EXCEED MAX OF nnnnn CAT4533E INVALID OR REPETITIOUS INPUT CARD CAT4534E INVALID LOCATION-id IN VMF (NOT DEFINED RMF LOC) CAT4547E MULTI-VOL CHAIN ERROR BASE VOL=volser. CAT4551E CAN NOT LOCATE THE TAPE STACKING POOL. CAT9005E CA TLMS - VMF UPDATE FAILURE volser CAT9010I CA TLMS INTERCEPTS NOT FULLY APPLIED. RESULTS MAY BE UNPREDICTABLE!!!
If the CAISDI component is installed and configured properly, a Service Desk request ticket will be opened for the problem that was detected. While the call to the CAISDI API will be made for each of these errors, the event definitions for many of these events include a MINTIME setting that may prevent additional request tickets from being created. For more information about MINTIME refer to the CA Common Services for z/OS Service Desk Integration Guide.
Unless you change the CA TLMS product control member, ATLCNTL, the request will be tied to a Service Desk software asset named "CA TLMS" and will be assigned to a pseudo contact named "System_TLMS_User." You can optionally change the ATLCNTL member to specify a real person as the assignee so the event will be directed immediately to someone on your staff.
|
Copyright © 2014 CA.
All rights reserved.
|
|