A CA Common Services component, CAISDI (Service Desk Integration), enables CA mainframe z/OS products to automatically open request tickets in CA Service Desk for serious conditions that have been detected. You can optionally have the request tickets assigned to individuals of your choosing. Thus, important problems are brought to the attention of the selected individuals just seconds after they have been detected.
Along with CA TLMS, many other CA products are using the Service Desk Integration for centralizing the management of serious mainframe problems. A complete list of these products can be found in the CA Common Services for z/OS Service Desk Integration Guide.
The additional installation steps required for this feature are described in the Installation Guide. The CA TLMS's event definition members must be copied to the CAI.CTAPEVNT library and you must add a control statement to the CAISDI/els control parameter member, ELSSTART.
Each event member defines a specific event for CA TLMS. The event members contain the text to be used for the summary and description sections of the request ticket. Since these are ordinary source members, you can change the textual content to meet your specific requirements. In fact, the interface supports multiple languages, so you may translate the text into one of the supported languages if you wish. The details of customizing CAISDI for CA TLMS and other CA products are described in the CA Common Services for z/OS Service Desk Integration Guide.
The CAISDI API call is conditional, so it will do nothing until all of the elements are in place and CAIDSI is properly configured to communicate with your Service Desk server. Also, if there is a particular event for which you never want a request ticket opened, you may remove that event's definition member from the CAI.CTAPEVNT library with no adverse effect.
The CAISDI component also provides a batch utility that can artificially trigger one of CA TLMS's events. While this utility was designed for testing the CAISDI connections, you can also use it to trigger events of your own creation. Simply define new events for your own purposes and store the event member in CAI.CTAPEVNT. You can then use the utility as a conditional step in a JCL procedure to trigger the event you created.
CAISDI uses web services technology to access Service Desk. To activate the interface, you must have the following components installed and configured:
If you are interested in activating this interface, refer to the CA Common Services for z/OS Service Desk Integration Guide.
|
Copyright © 2014 CA.
All rights reserved.
|
|